A report released by the Financial Services Institute of Australasia (Finsia) shows that developing close professional relationships is key to the the fair treatment of financial services customers.

The report highlights a number of areas where improvements could be made to improve customers’ perceptions of fairness and trustworthiness of their financial services providers.

“Australians are increasingly aware of the need to better manage their money and receiving fair treatment from their credit card providers, bank and financial advisers not only makes sound business sense but will increase the level of confidence in the industry as a whole,” Finsia’s chief executive Russell Thomas said.

The Australian Financial Services Group (AFS) has announced the appointment of Alan Logan as its new Chief Executive.

The Federal Government has confirmed the appointment of Jillian Broadbent as the chair of the Clean Energy Finance Corporation (CEFC) Board for a five-year term. Also announced were the appointments of Michael Carapiet, Ian Moor, Anna Karbek and Andrew Stock as the inaugural members of the Board.

Logistics specialist DHL has published its 2012 DHL Export Barometer, showing a recovering business outlook for exporters, despite the strong Australian dollar.

The Financial Services Institute of Australia (FINSIA) has published new biannual gender research, which finds pay equity and transparency continues to plague the industry.

Mr Sarv Girn has been appointed to the position of Chief Information Officer of the Reserve Bank of Australia. The appointment is effective from 3 September.

Westpac bank has announced the launch of a new pilot app for wireless payment systems in collaboration with MasterCard.

AMP Capital has announced the appointment of Kerry Ching as the company’s new Managing Director Asia.

The Commonwealth Bank has announced the appointment of Matt Cornyn as the company’s new Group Executive, Retail Banking Services.

The Federal Government has launched its new MoneySmart Teaching Primary Package, aimed at helping young Australian students become more confident, informed and responsible financial consumers.

The Australian Bureau of Statistics (ABS) has published its June figures of housing finance, finding an overall 2.4 per cent upswing over the May to June period.

The Commonwealth Bank has found that the average taxpayer is losing as much as $1,000 dollars because of lost receipts, equating to a total of $7.3 billion nationwide.

The Reserve Bank of Australia (RBA) has left the country’s official cash rate unchanged at 3.5 per cent, citing softening global growth rates and contracting commodity prices.

The Federal Government has announced Cairns as the host city for the G20 Finance Ministers’ and Central Bank Governors’ meeting in 2014.

With the majority of Australians expected to outlive their superannuation savings, the Financial Services Council (FSC) has opened the debate on increasing the preservation age for superannuation.

 More information is here.

Innovation & Business Skills Australia (IBSA), one of eleven Industry Skills Councils authorized by the Australian Government to provide a voice on vocational education and training issues, is seeking to appoint new board directors.

The Federal Government has released a discussion paper inviting views on options for a more workable approach for fixed trusts.

Superannuation fees have continued to fall according to the latest Financial Services - Rice Warner Actuaries Superannuation Fees report which shows a clear downward trend since the study commenced in 2002.

A new study at the University of South Australia will investigate flexible working options to assist workers who are reaching retirement age with depleted superannuation funds. 

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