The Commonwealth Bank has announced a suite of upgrades to its online technology services, with the bank launching its flagship Kaching service on Facebook and a complete redesign of the service for the Android platform.

 

“Driven by mobile, the Cloud and social – customers are demanding a new banking experience that puts the world’s most advanced technology at their finger-tips – whether it’s in a branch, on the street, or from their smartphone. And for those touch points to work together, not independently,” said Michael Harte, Group Executive, Enterprise Services and CIO, Commonwealth Bank.

 

Usage data indicates a strong uptake of mobile platform banking, with smartphone and tablet logins outstripping desktop logins, with over 1.56 million users logging into a Commonwealth Bank service using a mobile device.

 

“Peer-to-peer (P2P) banking is taking off, especially with a younger audience. Six per cent of P2P payments on CommBank Kaching are to Facebook friends and 28 per cent of P2P payments in CommBank Kaching are now made using Bump technology that allows money to be exchanged or a payment to be made by tapping two iPhones together. Social banking is poised to rise with the introduction of the CommBank Kaching Facebook app, as more customers transact with their friends and relatives on Australia’s largest social platform,” said Andy Lark, Commonwealth Bank Chief Marketing and Online Officer.